Join Our Team!
As a vibrant and fast-growing company, we at CloudShare value hard work and creativity. We work as a team, fostering open dialog and creative problem-solving. We expect employees and management alike to be honest and responsible, and care deeply about our customers, our products and each other.
CloudShare is always on the lookout for talented, passionate people who have demonstrated excellence in their work and academic achievements. To apply for a position, please send us a cover letter and resumé to the email address specified for each position.
US Office
Customer Care Engineer
We are looking for an experienced customer care engineer who will ensure the highest level of technical support for our customers and prospects. Responsibilities include:
• Provide excellent technical support for existing customers.
• Own cases until resolution is reached and assure customer engagement (verbally, written) in every stage of process.
• Replicate customer issues in a lab environment.
• Analyze root cause of each case and make sure necessary steps are taken so that similar cases will not reoccur.
• Communicate with the product development team to troubleshoot and solve customer issues and define new requirements.
• Engage (chat, email, phone) with the prospects using our trial solution to assist them with training and technical questions to ensure an outstanding experience with our solution.
• Refer any potential leads coming from engaging with these prospects to our sales organization.
• Participate with the Professional Services team in customer roll-outs, training, set ups of the customer environments.
• Develop support material such as frequent asked questions and content for the knowledge database.
Minimum Requirements:
• Strong customer and interpersonal skills
• Excellent written, verbal, presentation, and listening skills
• Must demonstrate role-model level customer service skills
• Technical knowledge required: Networking TCP/IP, HTML, Web understanding, some IT understanding (Windows, Unix, Linux), scripting, SQL and security knowledge
• Minimum 2 years of related working experience
• Associate degree or two years of college classes in relevant disciplines
• Startup experience (preferred)
• Experience with SaaS vendors (preferred)
• Experience as support engineer in an established support organization (preferred)
• Knowledge and experience in virtualization, Python, ASP.NET, Salesforce.com (preferred)
Please submit a cover letter and resume to hr301@cloudshare.com.
Senior Inside Sales Professional
We seek a disciplined inside sales professional who has an organized sales process with a
strong work ethic and enthusiasm for generating new opportunities. Individual will work directly with Sales and Marketing to drive new opportunities into pipeline and to turn those opportunities into buying and satisfied reference-able customers. Responsibilities include:
• Implement and drive the entire inside sales process (inbound and outbound lead management, documentatino, research), from defining target customers and cold calling.
through to the successful close of specific deals.
• Effectively qualify clients to assess their needs vis-a-vis our solution.
• Accurately enter, update, and maintain daily activity and prospect information into Salesforce.com database, including comprehensive and up-to-date client information.
• Follow-up and qualify leads received from inbound Web, telephone and email inquiries, trade shows, seminars and webinars.
• Initiate outbound calls to establish leads; discuss value propositions and solution features to educate clients to in order to set up qualified customer prospect calls,WebExes, and meetings for sales team.
• Research and prepare new target lists of prospective customers and appropriate contacts. Initiate and manage marketing campaigns as follow-up to list preparation.
• Analyze and report customer needs and trends and collaborate with sales and marketing to refine positioning and adapt to new market opportunities.
• Occasional trade show and technical demo participation.
• Meet/exceed monthly lead generation and pipeline development goals/quotas and forecasts.
Minimum Requirements:
• BA/BS degree
• Minimum 8 years experience in both established and startup companies, including at least 4 years of enterprise software or networking sales experience, either inside or outside
• Proven ability to sell software over the phone to senior levels of large and medium enterprises
• Proven track record of meeting or exceeding quota and forecasting results
• Excellent organizational skills, with great attention to detail and follow-through
• Strong listening, interpersonal, and written/oral communication skills
• Proven ability to build rapport and trust with customers
• Self-starter, professional, enthusiastic, flexible, collaborative, resourceful, persistent, tenacious
• Strong PC and Web-based skills, including knowledge of Windows, Word, Excel, Salesforce.com, Web conferencing, research sources such as LinkedIn
Please submit a cover letter and resume to hr122@cloudshare.com
Senior Sales Professional
We seek a disciplined sales professional/hunter (“A Player”) with a strong work ethic and enthusiasm for generating new strategic/large opportunities.This individual will drive opportunities into the pipeline and turn those opportunities into buying and satisfied referenceable
customers. Position is located in the Northeast or San Francisco Bay Area. Responsibilities include:
• Drive entire sales process for assigned territory - from defining target customers, warm calling, and qualifying through the successful close of specific deals
• Meet/exceed sales goals/quotas and forecasts
Minimum Requirements:
• BA/BS degree
• Proven ability to represent a startup and sell C-Level across Sales, Marketing & IT business functions in mid-size to large ISVs
• 10+ years of solution sales experience for both established and start-up companies driving and closing enterprise deals
• Consistent overachievement of quota and revenue goals w/ a strong and stable W2 track record
• Proven consultative solution sales skills, including the ability to articulate a clear, concise return on investment value statement
• Previous background in selling to ISVs; SaaS experience is a plus
• Excellent understanding of presales software process in enterprise world (sales Process, evaluations, decision makers, channels)
• Demonstrated ability to effectively interact with customer and internal team members/colleagues and work as part of an innovative start-up team
• Excellent understanding in information systems (ERP, CRM, BI , Databases) and IT (data center, infrastructure, middleware)
• Strong listening, interpersonal, and written/oral communication skills
• Self-starter, professional, enthusiastic, flexible, collaborative, resourceful, persistent, tenacious
• Strong PC and Web-based skills, including knowledge of Windows, Word, Excel, Salesforce.com, Web conferencing, research sources such as LinkedIn
• Ability to travel
Please submit a cover letter and resume to hr123@cloudshare.com.
Sales Engineer
We are looking for an experienced professional who will ensure the highest level of service for CloudShare customers and prospects. Less experienced candidates can apply for a junior position. Responsibilities include:
• Participate in sales calls to present our cloud-based solution, to understand the customer's needs and position CloudShare as the best solution to meet those needs.
• Support pre-sales activities such as demo, advising on deployment architecture, and handling in-depth questions on our solutions.
• Present CloudShare service, including demonstrating deep familiarity with hosting, virtualization, software and networking
• Support deployments with new customers.
• Attain quarterly and annual objectives assigned by management.
Minimum Requirements:
• B.S. in Computer Science, Software Engineering, Management Information Systems or equivalent work experience
• Previous experience as a sales engineer for over five years
• Knowledge of related enterprise applications, IT technologies, virtualization and Web technology
• Basic programming experience in HTML and other Web-based technologies
• Solid oral, written, presentation and interpersonal communication skills
• Proven time management skills in a dynamic sales environment
• Demonstrated ability to work in a fast-paced environment with minimal supervision
• Demonstrated ability in creative problem-solving
• Demonstrated ability to effectively interact with both customer and internal team members/colleagues
• Ability to work as part of a innovative start-up team
• Startup experience (preferred)
• Good experience with enterprise applications software sales (preferred)
• Experience within SaaS/Cloud vendors (preferred)Knowledge and experience in Python, ASP.NET, Salesforce.com (preferred)
Please submit a cover letter and resume to hr124@cloudshare.com
Israel Office
Senior Developer
We are seeking a top-notch developer to create a unique, scalable, distributed virtual environments orchestration platform. Proven experience in solving highly complex problems is mandatory; experience in large-scale software development a major plus; specific domain experience is less relevant. You must want to influence, build, and deliver exceptional software, while working in an agile fashion and releasing a new version every two weeks.
Minimum Requirements:
• BA in Computer Science from a leading academic university, or proven excellence in real-world software development
• 3-5 years experience in complex software development in one or more of the following: networking development projects, large-scale information systems, monitoring and provisioning control systems, large distributed systems
• Excellent knowledge of Python, C#, C++ or Java
• Fast learner with versatile heterogonous skill set
• Familiarity with virtualization technologies and storage (preferred)
• Knowledge in networking (preferred)
• Linux and Windows internals, ecosystem and system management (preferred)
• Low-level system/kernel development (preferred)
• Experience in .Net environment (either front- or back-end) (preferred)
Please submit a cover letter and resume to hr125@cloudshare.com.
Professional Services Engineer
We are seeking a talented candidate with technical background in networking and IT administration. The ideal candidate should have proven self-learning capabilities, relevant experience, and be able to coordinate work with both the Israeli and U.S.-based teams.
Minimum Requirements:
• 1+ years experience in IT administration, including: networking/security configuration, information systems and applications, active directory
• Windows operating system
• Experience with: HTML, Web, virtualization technologies and storage experience, Windows internals and system management, Linux OS (preferred)
This is a 6-month position that, if successful, could become permanent. Hours will begin at 12:00 PM IL time. Please submit a cover letter and resume to hr128@cloudshare.com.
System Administrator
We are seeking a System Administrator to maintain and manage CloudShare’s production IT and network infrastructure. This person will be part of a team that is responsible for managing a large distributed computer network. This person will take a lead role in system/network maintenance, installation, configuration, fine-tuning, and troubleshooting.
Minimum Requirements:
• 2+ years experience and technical hands-on abilities, including: Linux/Windows 2003 and 2008 administration, solid knowledge of routing and LAN switching, monitoring and backup experience
• Excellent verbal and communications skills, autodidact, and creative
• Excellent English skills
• Familiarity with virtualization technologies (VMware ESX , Citrix Xen) (preferred)
• Netapp storage experience (preferred)
• IP networking and security knowledge (preferred)
• Capable of performing packet level analysis (preferred)
• Security and Checkpoint Firewall (preferred)
This is a 6-month position that, if successful, could become permanent. Please submit a cover letter and resume to hr129@cloudshare.com.
QA Engineer
We are looking for a talented candidate with technical background in networking and software development. The candidate should prove self-learning capabilities in the following areas or/and have relevant experience.
Minimum Requirements:
• 1+ years experience with automation and manual testing of one or more of the following: complicated networking/security products, large-scale information systems and applications, monitoring and provisioning control systems, large distributed systems
• Experience with web and backend testing.
• Experience with tests procedures (writing test documentation, bug tracking, test management)
• Experience with writing test automation tools
• Virtualization technologies and storage
• Windows internals and system management
• Experience with .NET environments testing
• Linux background
• BA degree in computer science from leading university (preferred)
Please submit a cover letter and resume to hr126@cloudshare.com.
