How Software Vendors Can Get a Leg Up in Customer Success

Customer support is an important aspect of the customer experience, and we all know how important the customer experience is to customer success. According to a 2016 research report by NewVoiceMedia, US companies are losing $62 billion a year due to poor customer service. The report also reveals that almost half (49%) of customers switched…
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The One Mistake to Avoid When Building Training for SaaS Applications

SaaS applications are prized for their convenience and efficiency. However, one of their key benefits – the immediate availability of new features without needing to wait for each customer’s IT to install an upgrade – increases the challenge of making sure that your users are enjoying the full value of your application. And with a…
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CloudShare 2017: A Knockout Year in a Trending Business

I believe Franklin D. Roosevelt was not far from the truth when he said: “Happiness lies in the joy of achievement and the thrill of creative effort”. 2017 was by far the most rewarding year for CloudShare. As VP of Marketing for the company, I can truly say that nothing makes me prouder than becoming…
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5 Signs to Know When the Right Training Lab Solution Comes Along

Did You Meet Your True Love Training Lab Solution Yet? Upgrading or searching for the right cloud-based platform for your online training program is somewhat like dating: researching the web to find reviews about the platform; looking for additional screenshots to make sure the one on the homepage is not just a one-time photogenic mishap;…
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How Multilingual Capabilities Deliver Smooth Virtual Training Experiences

German and Japanese Added to CloudShare’s Growing List of Languages In today’s globalized world, many training professionals and organizations know that delivering a better-localized experience is key to increase traction for their businesses. In fact, Nelson Mandela expressed this beautifully when he said, “If you talk to a man in a language he understands, that…
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  • " With CloudShare, we have scaled the business without having to give another thought to the platform we’re running on. "

    Kevin Streater - ForgeRock
    VP ForgeRock University
  • " Despite the ever-increasing scope of our training operations, I still don't need a separate manager for CloudShare. I think that speaks volumes for the way they work, as well as the functionality and scalability of their solution. "

    Robert Bleeker - Atlassian
    Education Manager
  • " CloudShare provides Check Point’s global pre-sales community with a cloud-based system to deliver engaging product demonstrations to our customers and partners. The system enables our sales engineers to demonstrate how the full set of Check Point’s Gen V technologies operate in multiple use cases – network, cloud, endpoint and mobile – with nothing more than a simple laptop and Internet connection. "

    Avi Rembaum - Check Point Software Technologies
    VP Security Solutions
  • " We started using CloudShare for our dev environments, and now we use them for our QA labs as well. We have all the resources we need – whenever we need them. "

    Amit Lohogaonkar - Alliance Life Sciences
    Lead Architect
  • " We spin up environments on CloudShare to perform regression and ongoing tests. With the API, we’ve been able to automate much of what we used to do manually. "

    Steve Rice - Smart Logic
    Senior Technical Consultant
  • " With CloudShare, we spin up ready-made templates in minutes. We are able to meet our customers’ needs more efficiently and we’ve cut our troubleshooting time by over 20%. "

    Avi Karnon - MuleSoft
    VP Global Support
  • " We can now confidently use an environment that stimulates a company with multiple sites, multiple separate networks at each site, and redundant internet connections. "

    Robert Lillywhite - Sophos
    Global Technical Enablement Manager
  • " The fact that students can access their environments during instructor-led training and on their own, has made for an effective learning experience for students and educators. "

    Shaundra Bruvall - InnoTech College
    Program Delivery Coordinator
  • " Given the global nature of Atlassian's customer base, our finite training resources and need for scalability, the decision to use a cloud-based virtual training lab solution was a no-brainer. "

    Robert Bleeker - Atlassian
    Education Manager
  • " We passionately believe that practical hands-on experience is vital to aiding understanding and retention of the material by learners. I would go as far as to say that the vast majority of learners taking technical training require practical hands-on activities to form a cler understanding of a topic. "

    Robert Lillywhite - Sophos
    Global Technical Enablement Manager
  • " CloudShare is a game changer when it comes to saving time and overhead costs for class setup. I have one central administrator account from which I can add users and take care of any issue, as well as get usage reports for any student. "

    Shaundra Bruvall - InnoTech College
    Program Delivery Coordinator
  • " As we continue to move more and more to the cloud, it’s partnering with innovative companies like CloudShare that will get us where we need to go. "

    Alan Boehme - Innovation P&G
    Global Chief Technology Officer and Vice President of Information Technology