Palo Alto Networks Ignite ’18 USA Is All About Hands-On Training

Palo Alto Networks’ Ignite cybersecurity conference has kicked off in California. More than 4000 security professionals will descend on the Anaheim Convention Center for the 4-day event, billed as “Hands-On Disruption.” Ignite ’18 will cover the latest on network security, endpoint security and cloud security. This valuable highly technical event features: 100+ technical sessions with…
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Need to Speed Time to Resolution for Enterprise Software Support?

The Answer is in the Cloud With organizations highly reliant on enterprise software, your customers’ satisfaction is greatly dependent on your technical support services. If this pressure isn’t enough, the growing complexity of software products and customer environments means technical support teams face unprecedented challenges recreating and solving customer issues on a daily basis. Nevertheless,…
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A Mother’s Day Tribute to Women in Training

The occasion of Mother’s Day provides a great opportunity to salute those moms who have gone into the important field of education, training, and learning and development – in both public and private sectors. The women who care enough to educate others and pass on needed skills – both hard and soft – in a…
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5 Tips for Improving SaaS Customer Retention Rates

It’s far easier to retain current customers than to gain new ones – and it’s much more profitable. In fact, acquiring a new customer can cost as much as five times more than keeping an existing customer, and that’s only the beginning. According to the results an oft-cited study by Rosetta Consulting, engaged customers purchase 90%…
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Why GDPR Compliance in the Cloud Matters

The rise of the digital economy has spiraled quickly over the last several years, creating an urgent need to account for the vast amounts of information and data being generated around the world. The upcoming General Data Protection Regulation (GDPR) – passed by the European Commission – aims to help control this sprawl by strengthening…
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On a Groundhog, a Mole and a Cyber Range

The beginning of February this year brought along bad news for warm-weather fans: beloved groundhog, Punxsutawney Phil, saw his shadow. The famously prophetic creature returned to his den shortly after emerging early that February morning. With his behavior, the groundhog indicated that winter would stick around for another six weeks. Unfortunately for the sun lovers, winter did…
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The 5 Stages of Spring Cleaning for IT Training Pros

Spring cleaning – how bad could it be? How many times have you found yourself with gloves on, mop in one hand and bucket in the other, standing in your kitchen telling yourself, “Alright, champ – this isn’t going to be so bad. Easy breezy.” Don’t fool yourself. Everything looks quite dandy from the outside,…
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What Do AWS, Microsoft, Google and…Easter Bunnies Have in Common?

As lavish and masterful as they are, cloud kingpins, AWS, Microsoft and Google, should stick with laying eggs instead of growing chickens when it comes to IT training…and I’ll tell you 5 burning reasons why. With Easter nearby and gorgeous chocolate eggs lasciviously catching my attention when I pass the chocolate boutique near my office,…
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How to Prevent Your Cyber Range Training from Becoming a Caboodle

A recent CSO Online article provided a quick overview of cybersecurity skills shortage data gathered from various sources. Data that stood out to me included: 45 percent of organizations claim to have a problematic shortage of cybersecurity skills. 70 percent of cybersecurity professionals say the cybersecurity skills shortage has had an impact on their organization. When…
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How Software Vendors Can Get a Leg Up in Customer Success

Customer support is an important aspect of the customer experience, and we all know how important the customer experience is to customer success. According to a 2016 research report by NewVoiceMedia, US companies are losing $62 billion a year due to poor customer service. The report also reveals that almost half (49%) of customers switched…
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The One Mistake to Avoid When Building Training for SaaS Applications

SaaS applications are prized for their convenience and efficiency. However, one of their key benefits – the immediate availability of new features without needing to wait for each customer’s IT to install an upgrade – increases the challenge of making sure that your users are enjoying the full value of your application. And with a…
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CloudShare 2017: A Knockout Year in a Trending Business

I believe Franklin D. Roosevelt was not far from the truth when he said: “Happiness lies in the joy of achievement and the thrill of creative effort”. 2017 was by far the most rewarding year for CloudShare. As VP of Marketing for the company, I can truly say that nothing makes me prouder than becoming…
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