CloudShare Blog

5 Tips for Improving SaaS Customer Retention Rates

5 Tips for Improving SaaS Customer Retention Rates

By Stephanie Myara - May 10, 2018

It’s far easier to retain current customers than to gain new ones – and it’s much more profitable. In fact, acquiring a new customer can cost as much as five times more than keeping an existing customer, and that’s only…

Why GDPR Compliance in the Cloud Matters

By Stephanie Myara - April 30, 2018

The rise of the digital economy has spiraled quickly over the last several years, creating an urgent need to account for the vast amounts of information and data being generated around the world. The upcoming General Data Protection Regulation (GDPR)…

On a Groundhog, a Mole and a Cyber Range

By Annie Reiss - April 24, 2018

The beginning of February this year brought along bad news for warm-weather fans: beloved groundhog, Punxsutawney Phil, saw his shadow. The famously prophetic creature returned to his den shortly after emerging early that February morning. With his behavior, the groundhog indicated that…

The 5 Stages of Spring Cleaning for IT Training Pros

By Danielle Arad - April 2, 2018

Spring cleaning – how bad could it be? How many times have you found yourself with gloves on, mop in one hand and bucket in the other, standing in your kitchen telling yourself, “Alright, champ – this isn’t going to…

AWS and Easter Bunnies

What Do AWS, Microsoft, Google and…Easter Bunnies Have in Common?

By Annie Reiss - March 29, 2018

As lavish and masterful as they are, cloud kingpins, AWS, Microsoft and Google, should stick with laying eggs instead of growing chickens when it comes to IT training…and I’ll tell you 5 burning reasons why. With Easter nearby and gorgeous…

cyber range

How to Prevent Your Cyber Range Training from Becoming a Caboodle

By Annie Reiss - March 7, 2018

A recent CSO Online article provided a quick overview of cybersecurity skills shortage data gathered from various sources. Data that stood out to me included: 45 percent of organizations claim to have a problematic shortage of cybersecurity skills. 70 percent of…

customer support

How Software Vendors Can Get a Leg Up in Customer Success

By Stephanie Myara - February 28, 2018

Customer support is an important aspect of the customer experience, and we all know how important the customer experience is to customer success. According to a 2016 research report by NewVoiceMedia, US companies are losing $62 billion a year due…

training for saas

The One Mistake to Avoid When Building Training for SaaS Applications

By Stephanie Myara - February 26, 2018

SaaS applications are prized for their convenience and efficiency. However, one of their key benefits – the immediate availability of new features without needing to wait for each customer’s IT to install an upgrade – increases the challenge of making…

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