MuleSoft Support Team Saves at Least Four Hours Each Time They Use CloudShare
San Francisco, CA, September 26, 2017 – CloudShare, a leading supplier of specialized cloud-based IT lab environments for software training, sales demos and PoCs (proof of concept), and development and testing, among other use cases, today detailed how MuleSoft has used CloudShare to substantially increase productivity and speed time to resolution for MuleSoft’s customer support team.
The nature of MuleSoft’s business is connecting multiple systems, both on-premises and in the cloud, such as customer relationship management (CRM) systems like Salesforce, enterprise resource planning (ERP) systems like Oracle, and other enterprise software solutions like SharePoint, in an application network. MuleSoft’s support team looks to reproduce customer issues in order to solve them quickly, especially when encountering a variety of systems that MuleSoft can connect.
CloudShare’s specialized virtual IT labs provide MuleSoft with a safe, secure and easily accessible cloud environment that can be used for customer support scenarios, regardless of how complex the customer’s environment. By using CloudShare’s prebuilt templates and easily creating its own, MuleSoft is able to quickly spin up environments to match needed customer scenarios and reuse them as many times as necessary to help resolve future customer support issues.
CloudShare allowed MuleSoft to improve customer support by cutting down on configuration time, improving productivity and creating a more collaborative environment. Avi Karnon, senior director of global support at MuleSoft, explains, “CloudShare offers environment policies out-of-the-box which let my team provision environments for a short time. Knowing that they will be automatically suspended or deleted was key, as it means that I don’t need to manually manage the environments to control costs.”
“Every time we use CloudShare, it saves us anywhere from four hours to a day,” adds Karnon. “Even if we use CloudShare just once a week, the time savings and ROI are immense.”
“CloudShare’s virtual IT labs makes it simple to recreate and scale complex environments in the cloud,” said Michal Frenkel, Director of Product at CloudShare. “As a result, organizations like MuleSoft use our cloud-based IT labs to recreate and test on exact replicas of environments so they can support customers using far fewer resources and in far less time, while also vastly improving their quality of service. We make the cloud easy. That’s why so many companies are turning to CloudShare.”
Founded in 2007, CloudShare provides specialized virtual IT environments for training, DevOps, and demos & PoCs, and other use cases. By enabling the quick and easy sharing of real-world environments, regardless of complexity, our friendly turnkey solutions let enterprises benefit immediately from increased reach, responsiveness and scalability.
CloudShare customers include many leading software and cybersecurity companies, such as Palo Alto Networks, Atlassian, ForgeRock, Sophos, Dell and HP.
MuleSoft is a registered trademark of MuleSoft, Inc. All other marks are those of respective owners.