As the world gets comfortable with its new remote working paradigm, virtual customer training is on the rise in SaaS organizations.
Our new report, The 2021 SaaS Virtual Training Report, is a comprehensive survey of 100 customer training managers and executives, uncovering the pain points, motivations, budgets, and goals behind their customer training plans for 2022.
- Training challenges: The true drop-out rate for today’s SaaS training programs, and the main pain points of today’s SaaS leaders in reaching their training objectives.
- Deep pockets: A drill-down into the change in customer training budgets for 2022, and the surprising ratio of current and projected VILT to self-paced learning.
- Virtual labs: How many of today’s organizations are already using hands-on experiences to boost engagement and retention in customer training?
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