Customer retention is fast becoming a key measure of success for leading organizations. It’s why many are moving away from a customer acquisition-only mindset and instead focusing on keeping the customers they fought so hard to win. This is because:

Acquiring a new customer costs five times more than retaining an existing customer

Loyal customers spend 33% more than new customers

80% of your future profits will come from just 30% of your existing customers

Download this eBook to learn five steps for boosting customer retention, including how to:

• Prioritize customer experiences
• Showcase long-term value during pre-sales and purchase
• Deliver unified, consistent onboarding experiences
• Bring engagement tools into your training program
• Choose the right technology platform to deliver software experiences that generate value