CISOs: Train Your Way to Stronger Cyber Resilience

Chief information security officers (CISOs) face a growing array of challenges. The proliferation of ransomware, vulnerabilities from the Internet of Things (IoT) and other threats seem to constitute the problem. But beneath these concerns lies a root issue: securing the enterprise is a people problem. This means that CISOs need to focus on employees as…
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Palo Alto Networks Ignite ’18 USA Is All About Hands-On Training

Palo Alto Networks’ Ignite cybersecurity conference has kicked off in California. More than 4000 security professionals will descend on the Anaheim Convention Center for the 4-day event, billed as “Hands-On Disruption.” Ignite ’18 will cover the latest on network security, endpoint security and cloud security. This valuable highly technical event features: 100+ technical sessions with…
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Need to Speed Time to Resolution for Enterprise Software Support?

The Answer is in the Cloud With organizations highly reliant on enterprise software, your customers’ satisfaction is greatly dependent on your technical support services. If this pressure isn’t enough, the growing complexity of software products and customer environments means technical support teams face unprecedented challenges recreating and solving customer issues on a daily basis. Nevertheless,…
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A Mother’s Day Tribute to Women in Training

The occasion of Mother’s Day provides a great opportunity to salute those moms who have gone into the important field of education, training, and learning and development – in both public and private sectors. The women who care enough to educate others and pass on needed skills – both hard and soft – in a…
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5 Tips for Improving SaaS Customer Retention Rates

It’s far easier to retain current customers than to gain new ones – and it’s much more profitable. In fact, acquiring a new customer can cost as much as five times more than keeping an existing customer, and that’s only the beginning. According to the results an oft-cited study by Rosetta Consulting, engaged customers purchase 90%…
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