Virtual IT Labs Glossary

It doesn’t matter how many hours designers and software engineers spend building something. A successful product needs to solve a problem while being intuitive enough for customers to figure out. Even the best products on the market can fail if it fails to reach that “aha” moment with its target audience. That’s where product adoption…

The goal of any brand-new business is to acquire customers. And yet, customer acquisition on its own isn’t enough. At some point, every company needs to look inward — focusing on customer retention. We already know acquiring a new customer can cost 5-7 times more than retaining an existing one. So, it’s clear why retaining…

Virtual sales training in a nutshell involves professional training programs conducted over the Internet and directed at members of the sales teams. In a world shaken up by remote work trends, business managers must ask themselves how they can keep their marketing efforts active while everyone is working from home. When designing remote sales training,…

The general goal of any business is to make a product, sell it, and improve it over time to simplify the sales process. But exactly how this process happens is considerably more complicated. You have to look at industry trends, gather feedback from customers, drive actionable insights from collected data, update business goals, and adjust…

What is a Sales Training Platform Closing large deals in the enterprise space is no easy task. On top of being persuasive, you need to know the ins and outs of the product or service you’re selling, how it fits into the market, and how to incorporate the needs and preferences of your target audience…

Enterprises rely heavily on their software tools to empower their workflows. But even after searching for the ideal solution from a reputable vendor, it’s common for even experienced companies to overlook an essential component of enterprise software: training their staff to use it effectively. Even the most powerful business-grade software is useless if your employees…

Your development teams work hard to craft powerful features and user flows connected by an intuitive user experience. However, all that work won’t do you any good if your customers don’t know how to use the application correctly. If you’re a company operating in the software-as-a-service market, product training is a must-have if you want…

When you think of business training, you almost always imagine employees taking courses to improve workplace productivity and jump-start professional development. However, education for a company’s customers is just as crucial to success. A customer education platform is integral to any organization’s training repertoire. Here’s how to implement training resources for customers and how they…

The accelerating pace of software and technological development has made adaptability one of the most treasured assets to have in business. To that end, successful companies are investing immensely in learning and development (L&D) for their employees. Being able to pick up new skills and knowledge is paramount to maintaining productivity in an ever-changing market….

Sales enablement has seen explosive growth in the business sector. Adoption rates have risen 343% between 2017 and 2021. This widespread enthusiasm has translated into new tactics and tools businesses are picking up to empower their sales enablement strategies. But even the most well-planned-out sales enablement strategy isn’t perfect until you have the right sales…

Businesses rely on cloud applications and services more than ever, thanks to the cloud’s superior efficiency and accessibility. Those benefits also extend to corporate training programs, and cloud-based training systems have become the standard for providing quality instruction to employees and customers. How Does Cloud-Based Training Software Work? Cloud training is a subset of e-learning…

A software solution with even the most robust feature set and versatile compatibility won’t do you any good if your customers don’t know how to use it properly. Product training is an essential business strategy for empowering your client base with the knowledge and experience it needs to draw maximum value out of your products…

On-demand training is hardly new to the business world, but its adoption rates have accelerated with the recent rise of remote communication technologies. Software companies especially are taking note, as educating potential customers on the features and selling points of complicated software solutions can be challenging. Training courses on-demand are the most impactful way to…

Customer onboarding goes beyond just product demos. It encompasses all the tactics, strategies, and programs you have to guide users towards finding value in your products and services and encouraging purchases. It’s so vital to customer retention and conversion rates that businesses constantly look for ways to improve its effectiveness. 9 out of 10 customers…

Once your advertising efforts have brought customers to your door, the next crucial step is to show them that your products and services are the right choices compared to what the competition offers. The sales process isn’t over, even after customers become interested in your brand. Have you ever heard the phrase “show, not tell”?…

A software testing environment allows developers and quality assurance teams to evaluate new or updated software in configured environments that test specific application components. Testing environments are similar but different from staging environments. However, both are considered under the umbrella of environment testing.  Developers identify issues or vulnerabilities during environment testing before deployment to the…

Digital transformation has spread throughout nearly every industry as the world embraces modern technology to streamline processes, reduce costs, and provide advanced capabilities. A significant element of digital transformation for many businesses is migrating internal and external services to the cloud.  However, embracing cloud computing to either supplement or replace conventional systems is no small…

Sales enablement in a nutshell is providing your sales and marketing teams with the resources and tools needed to do their jobs more effectively. It provides useful information in the form of case studies, research documents, and guides to help agents reach new audiences and close the deal. Every business, whether it sells to individual…

What is virtual sales training? Virtual sales training is specific product training for customers of a software company that takes place virtually. It means that customers can be trained to use a product/platform/piece of software properly, in a way that helps them get the most out of it quickly and adds more value to their…

Educating employees in every department and level about how to prevent cyber attacks is essential. Cyber security is no longer the exclusive domain of IT and the security department but the entire company.  Cyber resilience training aims to impart practical knowledge and prevention skills that employees and managers use to ensure security in their jobs….