Virtual IT Labs Glossary

What is virtual sales training? Virtual sales training is specific product training for customers of a software company that takes place virtually. It means that customers can be trained to use a product/platform/piece of software properly, in a way that helps them get the most out of it quickly and adds more value to their…

Educating employees in every department and level about how to prevent cyber attacks is essential. Cyber security is no longer the exclusive domain of IT and the security department but the entire company. Cyber resilience training aims to impart practical knowledge and prevention skills that employees and managers use to ensure security in their jobs….

Making a sale is a multi-step process for many businesses, especially those offering high-value products or services. Sales discovery is an early step in the buyer’s journey and typically the first step in which a lead and sales person connect. Salespeople need to understand why a prospect is interested in your product or service. This…

If you’re a business leader and you want to improve your market position and build a stronger, more resilient company, then it’s time to get serious about your product experience. In this post, we’ll explore what PX is and how it can help boost sales and engagement—and get people talking about your brand! What is…

Product-led growth describes a business strategy that puts a company’s product (usually software) at the heart of their overall customer experience. The product becomes the focal point of every interaction between the business and its customers, which in turn leads to more sales and revenue. What is a Product-Led Growth Strategy? The product-led strategy is…

Training employees is an integral part of a company’s success and growth strategy—however, many companies find that training can be more difficult (and expensive) than hiring. With advancing technologies and increasing prevalence of remote workers, a new way of training employees has emerged that can save time and money—remote employee training. What is Remote Employee…

Software always needs testing before you can deploy it for official use — that’s a given. Sandboxes, and specifically virtual machines, are often used to test out new programs in a safe, isolated environment away from critical servers and resources. What Is a Sandbox Virtual Machine? A sandbox is a virtual machine used to run…

When it comes to selling online software, it can be challenging for customers to visualize how your product will solve their problems and make their life easier. Interactive product demonstrations are becoming increasingly popular as new products emerge and existing products adapt to stay ahead of their competition. By creating an engaging, applicable-to-them experience, potential…

Convincing someone to buy something from you is all about building trust first. And trust requires time and effort to establish. The SaaS sales funnel encompasses all the steps and strategies businesses use to make themselves known in the market and encourage interested people to become paying customers in the long term. Even though converting…

The way companies manage their current customers is crucial for growing their business. As 54% of consumers say that they now have higher expectations for customer service than they did a year ago, it’s never been a more important retention strategy. It costs around 6-7 times more to acquire a new customer than it does…

It’s important to provide exceptional experiences at every point of the customer journey. Onboarding is a crucial part of this. This is particularly the case for software companies where guidance and training are required to get the most value from your product. Using the right customer onboarding platform can take the customer onboarding process to…

Customer training is the process of educating your customers on how to use your product or services, so that they receive the full benefits of their investment. To do this most successfully, many organizations rely on customer training software. What is customer training software? Customer training software is any platform that enables technology companies to…

What is a corporate training platform? A corporate training platform is the software used to train employees at an organization, offering activities, learning paths, and often hands-on virtual training. Why is it important? A corporate training platform is a vital investment for organizations that want to improve productivity and employee retention. A LinkedIn report found…

A sales enablement platform is a collection of sales technology and tools, all geared toward shortening the sales cycle and improving win rates. Sales professionals have a harder time selling these days. Customers, especially in uncertain times, are more frugal, and their buying decisions – impacted by greater choice, for example – are increasingly complex…

Hybrid learning is an approach to teaching that uses a combination of remote learning elements and classroom learning to teach both remote and in-person students simultaneously. This method helped schools continue teaching during the pandemic, but it could also help you to deliver a stronger customer education strategy. By harnessing the powers of the digital…

A demo environment refers to the virtual surroundings that software demos take place within. Much like an IT environment, which is made up of a collection of software tools, the demo environment features tools that dictate how your prospects can use the software during the demo. If you get the environment right, it should clearly…

A development environment is a workspace that allows software developers to make changes without breaking anything in a live environment. A cloud development environment takes this same environment, but instead of being installed on a physical hard drive, the environment “lives” in the cloud and is accessed via a browser. The differences between cloud development…

Demo Experience: A Definition When delivering a software demo or a product demo, the aim is to entice, entertain and inform your prospects about a new product that you want them to invest in. Creating the right demo experience is the difference between landing the sale and getting the door shut in your face. The…

SaaS Sales Training: A definition To better understand what SaaS Sales training is, let’s break down the terms. Software as a Service, or SaaS, is web-based software that is used and managed online and usually paid for by customers via a monthly subscription model. Software sales training can mean different things, but in SaaS spheres,…

What is a product demo? Product demos, also known as “software demos” or “sales demos”, are the most important tool in a business-to-business (B2B) Software-as-a-Service (SaaS) company’s sales arm. What’s the most efficient way to convince a prospect that your software is the best option to overcome their pain points and help them achieve their…