Virtual IT Labs Glossary

Convincing someone to buy something from you is all about building trust first. And trust requires time and effort to establish. The SaaS sales funnel encompasses all the steps and strategies businesses use to make themselves known in the market and encourage interested people to become paying customers in the long term. Even though converting…

The way companies manage their current customers is crucial for growing their business. As 54% of consumers say that they now have higher expectations for customer service than they did a year ago, it’s never been a more important retention strategy. It costs around 6-7 times more to acquire a new customer than it does…

It’s important to provide exceptional experiences at every point of the customer journey. Onboarding is a crucial part of this. This is particularly the case for software companies where guidance and training are required to get the most value from your product. Using the right customer onboarding platform can take the customer onboarding process to…

Customer training is the process of educating your customers on how to use your product or services, so that they receive the full benefits of their investment. To do this most successfully, many organizations rely on customer training software. What is customer training software? Customer training software is any platform that enables technology companies to…

What is a corporate training platform? A corporate training platform is the software used to train employees at an organization, offering activities, learning paths, and often hands-on virtual training. Why is it important? A corporate training platform is a vital investment for organizations that want to improve productivity and employee retention. A LinkedIn report found…

A sales enablement platform is a collection of sales technology and tools, all geared toward shortening the sales cycle and improving win rates. Sales professionals have a harder time selling these days. Customers, especially in uncertain times, are more frugal, and their buying decisions – impacted by greater choice, for example – are increasingly complex…

Hybrid learning is an approach to teaching that uses a combination of remote learning elements and classroom learning to teach both remote and in-person students simultaneously. This method helped schools continue teaching during the pandemic, but it could also help you to deliver a stronger customer education strategy. By harnessing the powers of the digital…

A demo environment refers to the virtual surroundings that software demos take place within. Much like an IT environment, which is made up of a collection of software tools, the demo environment features tools that dictate how your prospects can use the software during the demo. If you get the environment right, it should clearly…

What is a Cloud Development Environment? A development environment is a workspace that allows software developers to make changes without breaking anything in a live environment. A cloud development environment takes this same environment, but instead of being installed on a physical hard drive, the environment “lives” in the cloud and is accessed via a…

Demo Experience: A Definition When delivering a software demo or a product demo, the aim is to entice, entertain and inform your prospects about a new product that you want them to invest in. Creating the right demo experience is the difference between landing the sale and getting the door shut in your face. The…

SaaS Sales Training: A definition To better understand what SaaS Sales training is, let’s break down the terms. Software as a Service, or SaaS, is web-based software that is used and managed online and usually paid for by customers via a monthly subscription model. Software sales training can mean different things, but in SaaS spheres,…

What is a product demo? Product demos, also known as “software demos” or “sales demos”, are the most important tool in a business-to-business (B2B) Software-as-a-Service (SaaS) company’s sales arm. What’s the most efficient way to convince a prospect that your software is the best option to overcome their pain points and help them achieve their…

What is hands-on training? Hands-on training refers to software training that involves a practical element, where the user is able to learn how to use the software by trying out for themselves in a controlled environment. This is more interactive and immersive, as well as being more helpful for trainees than video and screenshare training…

Product demo platform: What is demo software? A product demo platform is a kind of technology that allows you to generate demos of your software so that prospective customers can see the platform in action. The environment allows you to do a number of things, including hosting live demonstrations, prerecorded demos and templates, while also…

Remote virtual training: a definition Remote virtual training is sometimes known simply as remote training. Just as the name suggests, it’s a form of training that takes place remotely. That means that the instructor and trainees don’t necessarily have to be in the same room or building to be in sessions, but instead, they attend…

SaaS onboarding: a definition SaaS onboarding is the process of helping new users set up and use a piece of cloud-based software – “Software as a Service” – so that the users will realize its benefits. SaaS solutions are becoming the de facto way that companies operate. Why SaaS user onboarding is important SaaS onboarding…

Test environments: a definition Before you roll out a new software build, you want to test that it is working correctly. For instance, let’s say you’re launching a new SaaS product; you want to test as many different scenarios as possible, push the solution to its limits, and put yourself in your customers’ shoes to…

What is Sales Readiness The term “sales readiness” covers a range of strategies and practices that are all concerned with ensuring salespeople are “sales-ready”. That means making sure they have all the skills and knowledge they need to do their work effectively. In order to ensure sales readiness, sales teams and staff must first be…

Sales enablement training: a definition Sales enablement training means training your sales team so that they are able to sell your products or services to prospects in the most effective way. This means they need to fully understand your offering in terms of: Benefits that your solutions offer to prospective customers Use cases that prospects…

What is remote training software? Remote training software provides a range of virtual training experiences for people to make use of anywhere, any time, and using any device. Essentially, remote training provides a digital alternative to traditional in-person training, which can be more convenient, cost-effective, and scalable. It can also deliver more valuable experiences for…