Virtual IT Labs Glossary

Virtual IT Labs are an important component for a broad range of use cases, verticals, and markets. This glossary-posts will cover key terms related to virtual training, proofs-of-concept and demos, sales enablement, cybersecurity, learning management systems, customer education, and more.

SaaS Sales Training

SaaS Sales Training: A definition To better understand what SaaS Sales training is, let’s break down the terms. Software as a Service, or SaaS, is web-based software that is used and managed online and usually paid for by customers via a monthly subscription model. Software sales training can mean different things, but in SaaS spheres,…

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Product Demo

What is a product demo? Product demos, also known as “software demos” or “sales demos”, are the most important tool in a business-to-business (B2B) Software-as-a-Service (SaaS) company’s sales arm. What’s the most efficient way to convince a prospect that your software is the best option to overcome their pain points and help them achieve their…

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Hands-on Training

What is hands-on training? Hands-on training refers to software training that involves a practical element, where the user is able to learn how to use the software by trying out for themselves in a controlled environment. This is more interactive and immersive, as well as being more helpful for trainees than video and screenshare training…

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Product Demo Platform

Product demo platform: What is demo software? A product demo platform is a kind of technology that allows you to generate demos of your software so that prospective customers can see the platform in action. The environment allows you to do a number of things, including hosting live demonstrations, prerecorded demos and templates, while also…

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Remote Virtual Training

Remote virtual training: a definition Remote virtual training is sometimes known simply as remote training. Just as the name suggests, it’s a form of training that takes place remotely. That means that the instructor and trainees don’t necessarily have to be in the same room or building to be in sessions, but instead, they attend…

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SaaS Onboarding

SaaS onboarding: a definition SaaS onboarding is the process of helping new users set up and use a piece of cloud-based software – “Software as a Service” – so that the users will realize its benefits. SaaS solutions are becoming the de facto way that companies operate. Why SaaS user onboarding is important SaaS onboarding…

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Automated Test Environment

Test environments: a definition Before you roll out a new software build, you want to test that it is working correctly. For instance, let’s say you’re launching a new SaaS product; you want to test as many different scenarios as possible, push the solution to its limits, and put yourself in your customers’ shoes to…

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Sales Readiness

What is Sales Readiness The term “sales readiness” covers a range of strategies and practices that are all concerned with ensuring salespeople are “sales-ready”. That means making sure they have all the skills and knowledge they need to do their work effectively. In order to ensure sales readiness, sales teams and staff must first be…

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Sales Enablement Training

Sales enablement training: a definition Sales enablement training means training your sales team so that they are able to sell your products or services to prospects in the most effective way. This means they need to fully understand your offering in terms of: Benefits that your solutions offer to prospective customers Use cases that prospects…

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Remote Training Software

What is remote training software? Remote training software provides a range of virtual training experiences for people to make use of anywhere, any time, and using any device. Essentially, remote training provides a digital alternative to traditional in-person training, which can be more convenient, cost-effective, and scalable. It can also deliver more valuable experiences for…

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Customer Training

Customer training: a definition The goal of customer training is to help your customer use your product or solution and thus improve the customer experience.  You are likely familiar with the need to train your employees. It’s an essential aspect of good onboarding and ensures that the people you pay to grow your organization, actually…

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Cyber Security Simulation Training

Cybersecurity simulation training: a definition Cybersecurity simulation training is a way to accurately replicate your IT setup and test how your organization responds to simulated cyberattacks. By replicating your environment, you can effectively “war-game” against potential attacks in realistic scenarios. Not only does this provide your IT professionals and security staff with real-life experience, but…

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Online Virtual Machine

You’re probably familiar with running apps on physical hardware in your daily life. From Facebook on your phone to the web browser on your computer, most of our work is done through programs installed on individual devices. But what if you could virtualize those devices in ways that make your workflow faster? That’s the idea…

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Cloud Training Solution

Cloud computing is more than just a buzzword. Whether you’ve noticed or not, it’s becoming a regular part of workflows everywhere. That’s why investments in cloud training have risen in recent years. Why should you care about cloud computing, and is it important enough to invest in online virtual machines to train your staff with…

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Virtual Training Platform

The invention of the Internet has made it easier than ever to access the information you want and need. No matter what topics you want to learn about, there’s a high chance an online class has what you need. Businesses have invested immensely in IT training labs for this purpose. Let’s talk about online training…

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Customer Education Program

There’s no doubt that informed clients result in more profitable businesses. Customer training is, therefore, a strong priority for most businesses. If your customers know how to use your product or service, they are more likely to get value out of it, resulting in better customer retention and satisfaction rates. It’s worth studying the common…

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Virtual Classroom Software

Now that long-distance learning is in high demand, especially from working professionals, businesses, and—institutions everywhere are turning to online virtual classrooms. Imagine if you could attend all your class meetings from the comfort of a coffee shop or your own living room. You could get certified without having to change your schedule significantly or visit…

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Online Training Software

Technology is present in every aspect of modern business. You probably use a variety of devices from desktops to phones and tablets when you communicate with employees, managers, and customers. This trend extends to the use of online training software for businesses. It’s a worthwhile investment that more and more organizations are switching to from…

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Cloud Labs

Recent advances in server technology and the rise of cloud computing have led to a new innovation that business owners everywhere must know about. Cloud labs as a service are becoming more than just a buzzword, helping companies of all sizes build virtual environments to streamline workflows and provide better customer experiences. Not enough organizations…

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Channel Sales Training

A sales channel model involves a company partnering with a third-party to deliver its product to the consumer. Instead of investing in an in-house direct sales team, this channel partner sales strategy is the fastest way to enter a market quickly and at a low cost. Businesses operating in the Software as a Service (SaaS)…

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