Businesses rely on cloud applications and services more than ever, thanks to the cloud’s superior efficiency and accessibility. Those benefits also extend to corporate training programs, and cloud-based training systems have become the standard for providing quality instruction to employees and customers.
Cloud training is a subset of e-learning and the counterpart to locally hosted training tools. “Cloud” refers to the digital cloud, where training occurs virtually on the Internet rather than in a classroom.
Just like how Zoom calls bring business communication into the cloud, virtual training ensures your instructors and participants don’t have to be in the same room to engage with your training programs.
But cloud-based training systems take it a step further. Participants don’t even need to download or install any software. All an employee or customer needs is a device with an Internet connection to interact with your training. This level of convenience minimizes frustration and increases the chance one will find value in your program.
Instructors create customized content and upload it to the cloud through a learning management system (LMS), where customers or employees can access it. Other terms for this technology include cloud LMS and Software-as-a-Service (SaaS) LMS.
Bringing the classroom to the cloud benefits the participants, instructors, and the company.
Remote learning enables instructors to upload course content into the cloud from any location, and users can subsequently access that content remotely at any time from anywhere. Business-grade training LMS systems become a one-stop shop for everything training-related, whether for tracking progress or collaborating during coursework.
Cloud training is also device-agnostic. Any Internet-connected device (a desktop, laptop, smartphone, or tablet) allows a participant to access learning tools and materials. This level of accessibility minimizes frustration and boosts engagement rates.
Many of us are simply too busy to tether ourselves to the office, so cloud training is the perfect solution for fitting important learning tools into our schedules.
Instructors are not limited to PDFs and PowerPoint slides. Interactive elements like quizzes, polls, and discussion boards are available through remote training platforms, unlocking new ways to engage learners with more complicated materials.
Group chat and one-on-one video conferencing are also on the table to help close the gap between remote and in-person training.
Cloud training platforms, by definition, run on the service provider’s hardware and software rather than your own. This setup results in several benefits:
Cloud-based training labs have arrived just in time to match today’s “on the go” society. Customers and employees continue to push for remote training, and meeting that demand is precisely how your business can ensure results.
Another significant benefit is that the business can distribute cloud labs quickly to whoever needs training resources.
For instance, a sales training system teaches customer service representatives how to answer difficult questions and respond to client concerns. Studies have indicated a positive correlation between organizational training investment and revenue; the average income per employee went up 218% due to staff training.
But employees aren’t the only ones who need help. A customer training system empowers your clients with the knowledge they need to get more value from your products and services. In complicated industries like software, companies can drive up sales and customer satisfaction rates while lowering customer service costs by informing clients exactly how you can serve their needs.
Start your search for a cloud-based training environment by looking at your needs first. What do you want to accomplish through training? What capabilities would you then need from a service provider? Examples include:
Consider your future needs in case your training evolves over time. Discuss with internal stakeholders when making your decision. A group discussion will help uncover what you want to accomplish through an LMS and how to budget for it.
Cloud training is such a popular field that many vendors offer the service. Ask around for pricing information and book demos whenever possible.
Ask the following questions during demos to help pin down the perfect vendor.