Virtual training

Invest in Success: A Guide to the Top Customer Education Events in 2025

The CloudShare Team

Jul 01, 2025 - 4 min read

The more you educate your customer about your product, the higher the chances of retention.

But today’s customer is technologically-savvy and doesn’t have the time to participate in such programs. So, how do you overcome this?

Attend leading industry conferences to network with folks who have been there and done that.

Customer education conferences are an excellent way to find out what’s working in the industry and build strong relationships with your customers. You’ll also walk away with a solid strategy for surviving tough times.

Whether you’re new to the field or an experienced veteran, there’s always something to learn and implement within your customer training strategy. We’ve listed the eight best customer education events to ensure you can plan your L&D budget and cash in on the best networking opportunities in this industry.

Let’s dive in.

Past Conferences

Given that we’ve already entered the second quarter of 2025, it shouldn’t come as any surprise that several events have already come and gone. That said, it’s still worthwhile to check a few of them out and review the key insights and takeaways they offered.

Training 2025 Conference & Expo: February 17-19, Orlando, Florida

As the premiere event for training and development professionals, the Training Conference & Expo has been going strong for over 46 years, hosting hundreds of professionals for learning, networking, and collaboration.

Key takeaways from this year’s event include:

• The importance of adaptive leadership skills and digital fluency in the hybrid workplace
• Why artificial intelligence is the future of personalization
• Incorporating diversity, equity, and inclusion in training.
• The power of gamification and immersive learning

The Customer Conference: March 25, London, UK

Customer education and customer experience go hand-in-hand, so it’s more than worthwhile for anyone looking to level up their customer education strategy to attend an event like The Customer Conference.

Presenting itself as the gold standard for customer experience events, The Customer Conference has now completed its tenth consecutive year. An industry-led conference focused on customer experience strategies, it brought together professionals from all over the world. The next event is scheduled to take place in March 2026.

Key takeaways from this year’s conference include:

• Why brands need to understand their customers
• Consumer Duty as a catalyst for change
• The secret to AI-driven personalization
• How customer education has evolved
• The recipe for a great customer experience

CEdMA EmpowerED25: March 18-19, Austin, Texas

This year’s CEdMA EmpowerED conference theme was From Strategy to Execution. It was hosted over two days by training industry leaders. The event provided comprehensive guidance on customer education’s strategic and operational aspects, providing attendees with practical tools and insights to drive success.

Key takeaways from CEdMA EmpowerED25 include:

• The importance of educational ecosystems for customer success
• Why certifications need to be treated as products
• How to more effectively communicate customer education ROI
• Why retention is the golden metric for customer training
• The key pillars of scaling: Flexibility, automation, and community

Learning Technologies: April 23-24, London, United Kingdom

Fresh off celebrating its 25th anniversary in 2024, Learning Technologies 2025 continued to explore the cutting edge of learning and development (L&D), with over 80 expert speakers across more than 30 sessions.
Key topics this year included artificial intelligence, skills development, data-driven decision-making, and personal growth.

Highlights included:

• Practical strategies for content creation
• How to make compliance training more effective
• Building organizational capability
• Interactive workshops on eLearning content design

CEdMA Enterprise Spring Conference: April 28-30, London

Last year, CEdMA Enterprise — previously CEdMA Europe — hosted its Spring Conference, focusing on the theme of Innovations in Enterprise Training: The Future Unleashed.

This year, the theme was Future-Ready Learning: Personalized and Agile, with highlights including “Future-Proof Training with Learning Analytics,” presented by John Peebles from Administrate and Leonie Schwede from Ping Identity, as well as “Leveraging Self-Paced Learning and Advanced Analytics for Training Success,” presented by Ran Barzilai from Thales with CloudShare CMO Annie Reiss.

Training Industry Conference & Expo: June 3-5, Raleigh, North Carolina

The Training Industry Conference & Expo (TICE) always a great opportunity to network, learn, and upskill together with the learning & development community. This time, L&D professionals enjoyed a packed schedule with 50+ sessions in multiple learning tracks. Training Industry also provided pre-conference courses and certifications to equip attendees with workplace skills.

Upcoming Conferences

There are still quite a few exciting events on the calendar for learning and development professionals. Below are a few you should consider attending.

TechLearn 2025 Conference: October 6-8, New Orleans, Louisiana

The TechLearn Conference brings together industry leaders, researchers, and experts from across the globe to explore the latest technologies and developments in learning. It’s the ideal event for learning and development professionals looking to see the latest advancements in workplace performance.

Highlights include:

• Adaptive Learning
• Virtual Classrooms
• AR & VR

Chief Learning Officer Symposium: October 22-24, Virtual

Now in its 21st year, the Chief Learning Officer Symposium is a gathering for chief learning officers and learning leaders. This year’s conference theme, Building Resilient Learning Ecosystems: Foundations & Frameworks for a Sustainable Future, is focused on what’s required to create learning environments capable of thriving in the long term. You can find the official agenda here.

Highlights include:

• Foundations of learning excellence
• The road to Chief Learning Officer
• Frameworks for transformation
• Sustainable future & resilience

DevLearn Conference & Expo: November 12-14, Las Vegas, Nevada

Last year marked the final instance of The Learning Solutions Conference and Expo. It’s since been discontinued and consolidated into The Learning Guild’s flagship event, DevLearn.

Targeting L&D professionals looking to create impactful, technology-driven learning experiences, providing extensive networking opportunities alongside presentations from some of the top minds in the industry.

Highlights include:

• Pre-conference workshops beginning November 10
• AI integration in learning systems
• Augmented reality and virtual reality
• Gamification for employee engagement

Final thoughts

After reviewing the upcoming conferences for customer education in 2025, there are opportunities galore in the training industry.

To maximize your growth potential, attend these events—and combine lessons learned from leading experts with hands-on activities and practical tips.