Thought Leadership

Overcoming the IT Skills Gap: Technical Training Certification

Software updates are being pushed quicker than ever before. So much so that one growing challenge for today’s companies is keeping up with a seemingly ever-changing work environment. For some employees, staying on top of…
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Why personalized learning programs are a MUST for software companies

Thought Leadership

Why Personalized Learning Programs Are a MUST for Software Companies

What kind of learner are you? Some people learn through practical exercises. Others depend more on visual representations. Some like to take notes. Everyone has their own way of learning which means that generic, one-to-many…
3 reasons why hands-on training is hands-down better than passive learning

Thought Leadership

3 Reasons Why Hands-on Training Is Hands-down Better Than Passive Learning

When it comes to customer education, hands-on training should be a no-brainer for B2B SaaS companies. Also known as “experiential learning”, a hands-on experience allows trainees to learn by doing, rather than through passive experiences…
SAI Global Ensures Business As Usual & Scales Its Training Operation Following Merger

Thought Leadership

CloudShare Solves Three Training Challenges at Once for SAI Global

Sometimes, business pressures appear simultaneously from different directions, creating “the perfect storm.” Such was the case when Australia-based SAI Global, a leader in risk management services, recently acquired BWise, a leading software company providing exceptional…
How to Measure Customer Retention

Thought Leadership

How to Measure Customer Retention?

7 Metrics You Should Be Tracking Now This quote by Harley Davidson’s president, John Russel, should hang on the wall of every executive concerned with customer retention: “The more you engage with customers, the clearer…
Face to Face, At Last! The SENY Meet-Up in NY

Thought Leadership

Face to Face, At Last! The SENY Meet-Up in NY

Earlier this summer, we took advantage of the brief dip in COVID frenzy to meet in person with a terrific community of sales engineers at the SENY 3-year Anniversary Celebration in New York. Like so…
How does a cloud demo work?

Thought Leadership

How Does a Cloud Demo Work?

Meet Karen, a salesperson who has been working on a prospect for the past month. After sending emails, an initial phone call, and a white paper, the customer is ready to view your software. But…
Virtual Training Software Use Cases

Thought Leadership

The 3 Key Virtual Training Software Use Cases for Business Success

When it comes to closing deals, training customers, and educating your employees, you need to consider the role virtual training software can play in your sales demonstrations and product training strategies. And it’s not just…
Why experiential learning is 2021’s new business enabler

Thought Leadership

Why Experiential Learning Is 2021’s New Business Enabler

From passive learning to experiential For businesses everywhere, the extent of digital transformation in the training they provide often comes down to a webinar – basically, a presentation conducted over a video stream. A very…
How to Leap the Hurdle of Learner Engagement

Thought Leadership

Will They Jump in … or Drop Out? The Challenge to Engage in Online Training

Even before being forced into a shift by the pandemic, the training industry had already begun its exciting transformation. Training teams saw – and benefitted from – the new online, virtual software training solutions that…
SaaS Customer Onboarding

Thought Leadership

What is SaaS Customer Onboarding and How You Can Improve It

The customer onboarding process can, without question, make or break your future engagement with the people responsible for your revenues. Keeping an existing customer is more cost-effective than finding a new one, so onboarding is…
Top 5 Factors in Selecting Virtual Environment Software

Thought Leadership

Top 5 Factors in Selecting Virtual Environment Software

If your sales or customer training teams leverage product demos as their core engagement methodology, you know that a canned demo – whether in a screen share-based video conference, a pre-packaged, in-person laptop demo running…