Training

Instructor-led IT Training Vs. Self-paced: What’s More Important?

Whether for pre-sales demos or post-sales onboarding and training, software companies are shifting quickly from the passive, unidirectional, pre-packaged “presentation” to a much more engaging hands-on approach. The benefits of hands-on practice are significant and…
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Why Hands-on Training Needs Specialist Tools

Training

Still Using Webex, Zoom, or Teams for Your Customer Training? Here’s Why Hands-on Training Needs Specialist Tools

In the past 18 months, we have seen an incredible boom in the popularity of online training. For example, enrollments with Coursera were up 640% in 2020 over the year before. In line with this…
Tips for Converting Remote Software Demos

Training

5 Tips for Converting Remote Software Demos in the Age of COVID-19

During the pandemic, changes in tech went into hyperdrive, as companies were faced with higher stakes during the switch to remote working. This meant rethinking sales processes almost overnight, with in-person demos and training sessions…
The secret to delivering exceptional customer experiences with Google Cloud

Training

The Secret to Delivering Exceptional Customer Experiences With Google Cloud

For companies that need to demo software or provide customer education through training environments, using platforms like Google Cloud Labs is an attractive option. With a Google Cloud sandbox environment, you get access to a…
Why public clouds are not the right fit for virtual training

Training

Why Public Clouds Are Not the Right Fit for Virtual Training

We hear it again and again from our new clients: “We built our own training lab environment on a public cloud, and we’ve discovered that it’s just not yielding the results we need…” What exactly…
Building blocks for virtual training solutions: How to get started, and why

Training

Building Blocks for Virtual Training Solutions: How to Get Started, and Why

Imagine an end-user of your company’s software. They have just been given their login for the first time and are beginning to navigate their way around the platform. The tool seems great, and many of…
How software training boosts customer retention

Training

How Software Training Boosts Customer Retention

It’s a very, very well-quoted metric: it’s much more expensive to identify, market to, and acquire a new customer than to keep an existing one. There are plenty of supporting stats out there: Increasing customer…
Virtual Software Experiences

Training

Virtual Software Experiences That Impact Your Business’s Bottom Line

Ask the head of any department in your company which team is the most critical to the bottom line. Each will tell you – with absolutely valid reasoning – that without their group’s stellar performance,…
Why cybersecurity companies must provide hands-on training to hospital clients

Training

Why Cybersecurity Companies Must Provide Hands-on Training to Hospital Clients

It’s not easy running an IT department at a large medical organization these days, and the job is not getting any easier. Hospitals represent a prime target for cyberattacks for a variety of reasons: Medical…
How to Build a Successful Customer Experience Training Program

Training

How to Build a Successful Customer Experience Training Program

Organizations everywhere have discovered the importance of putting their customers at the center of everything. In this new, customer-centric paradigm, customer experience (CX) is key. However, to make it a success, businesses need to put…
Virtual Instructor-led Training Benefits

Training

The Top 5 Virtual Instructor-led Training Benefits

One of the lasting legacies of the COVID-19 pandemic will be the normalization of remote working. In fact, today, it’s not uncommon for the majority of your daily dealings, both in and out of work…
What does 4th of July have to do with hands-on training? You’d be surprised

Training

What Does the 4th of July Have to Do With Hands-on Training? You’d Be Surprised

For many software businesses, helping customers get the most out of their technology can feel like a battle. You need to overcome resistance to change, use smart tactics to promote the technology, and expand the…