Virtual training

Can you afford to run your software training program without measuring its performance and ROI?

liran

May 06, 2021 - 2 min read

We all know the feeling – you’re observing a training session (live or online), and while the speaker goes on about something they no doubt find important, you look around and see glazing eyes and yawns. Yes, it’s bad – by how bad? Can you even justify running a session like that?

Sometimes, if the content isn’t critical, it’s not the end of the world – just an unfortunate use of time. But what about when your business’s bottom line improves or suffers based on the success of these training sessions?

That’s when you know you should be measuring your training effectiveness. But, how can you possibly measure that when you can’t know how much the audience is truly engaged?

Enter the remote training platform. Modern systems like these are designed to go way beyond a one-way lecture or passive set of videos to click through. Yes, even beyond Zoom. Today’s remote training solutions provide an immersive, hands-on experience in which the trainees can grab a mouse and keyboard and use a real, live version of a software product or simulation of a service, all under the watchful eye of the trainer who can guide and course-correct.

Our latest e-book, Remote Training ROI Guide: Key Usage Insights You Should Be Getting From Your Software Training Platform provides a concise checklist to help make sure you have the right remote training software and are tracking the right data in remote virtual training:

Who are your users? what features are they using? what’s keeping them engaged? and what’s clearly not?

Taken together, metrics drawn directly from user activity during a virtual training program are objective and unbiased in a way a survey can’t be (though we do recommend it as one data point, not the complete approach). Once you understand the bigger picture – backed up by hard data – you’ll be able to choose the right virtual training platform and fine-tune the experience for more successful, profitable training.

Intrigued? Download the checklist now