Virtual training

Driving Business Growth with Customer Education [Webinar]

liran

Nov 24, 2020 - 2 min read

By being forced to transition to remote work this year, organizations have had to think more deeply about their training solutions. Perhaps you were already considering moving training virtual, or in the middle of trialling a new way to manage customer and employee education. Then, the pandemic pushed everyone to stop thinking and start doing, to work in a more agile way, and onboard solutions that can hit the ground running with speed and flexibility.

As a result, the companies who have onboarded customer education solutions and kept training programs moving despite the adversity have seen great growth. But, what’s the connection? Here are just a few examples of why customer education = business growth.

When customers love you, they tell their friends

When customer education is done right, it can turn your customers into evangelists, showing them how your products work best, and encouraging them to become brand ambassadors for your software. When augmented with other techniques like certification and gamification, this then creates long-term, loyal buyers.

WATCH THE “DRIVE BUSINESS GROWTH WITH CUSTOMER TRAINING” WEBINAR HERE >>

Customer education removes barriers to entry

User experience is increasingly important, and customers won’t sit around frustrated trying to figure out how your software works. Effective customer education, when paired with fantastic UX, brings down any walls, and makes it easier for businesses to want to use your products.

Today’s virtual training is doing more, with less

In a period of time where customers and employees can’t travel, companies are looking for new ways to really understand software before they onboard it. Training solutions such as virtual hands-on training labs are a smart way for organizations to see the value, before they commit.

Customer training shortens the sales cycle

By providing prospects and channel partners with an up to date version of your software to physically train and demo on, and keeping up with challenges such as an agile release cycle, you’re one step closer on the onboarding journey. Training solutions that can accurately mimic the customer environment make this even simpler.

CloudShare for Virtual Customer Training and Education

Want to learn more? Watch our recent Training Industry webinar, featuring our CEO and Co-founder Zvi Guterman, sponsored by both CloudShare and Raven 360. You’ll gain more insights on how to take your customer training program to the next level. Then, get in touch to schedule a demonstration of CloudShare’s virtual training labs solution.