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How Does Generative AI Align with Customer Software Training?

The CloudShare Team

Oct 24, 2023 - < 1 min read

Generative AI has become a must-have tool for customer education departments to keep up with agile development processes and growing customer expectations,” says Sarah Sedgman CEO of LearnExperts.

Sarah’s firm has developed an AI-based tool that enables software companies to drastically accelerate the development of training courses. LearnExperts is hardly alone. The age of generative has arrived in force. While the rapid ascent of OpenAI’s ChatGPT, Google’s Bard, and Microsoft’s Bing, exposed the power and potential of AI to the masses, companies developing solutions specifically for customer education are also off to the races introducing AI into their platforms.

Approximately two-thirds of workers have generative AI on their radar, according to research by Salesforce.

  • 61% currently use or plan to use generative AI.
  • 68% say generative AI will help them better serve their customers.
  • 67% say generative AI will help them get more out of other technology investments, like other AI and machine-learning models.

But questions abound. They commonly include:

  • What are practical use cases in which AI tools can propel productivity in customer education?
  • How do you feed generative AI tools what they need to produce quality output?
  • Which tools should software training organizations try and/or buy?
  • Does the use of AI introduce safety, security, and disinformation risks?
  • How do you get started?

We dug into answering these questions and did so in an eBook, Harnessing Generative AI for Effective Customer Software Training.

Are you ready to fuel your customer training engine with AI?

Yes, no, or maybe, it’s now time to wrap your head around it. And we’ve made it easy for you to get a solid understanding of generative AI and its implications in customer training in merely minutes.

📖 Download the eBook now for some real intel on artificial intel.