In an industry like B2B SaaS, that’s huge. We’re talking about a massive potential reduction in churn and a huge increase in satisfaction, retention and brand advocacy. But what exactly goes into developing an effective onboarding process? How can you ensure your new customers remain customers?
Self-paced training is an excellent starting point. Not only does it provide unmatched flexibility and autonomy, it gives your organization the ability to control both the learning and sales environment. Better yet, because there’s no time pressure, new customers can learn how to use your software at their leisure, reaching out to your team if they run into any trouble.
Of course, all this is assuming you’re actually able to develop an effective self-paced training program. Bear in mind, however, that it’s not simply a matter of adapting your existing training materials and technology. We’re talking about a completely different training modality.
Not to worry, though. As long as you know what to focus on ahead of time, developing and implementing self-directed learning for your customers is easier than you’d think. That’s where CloudShare comes in.
Our new eBook, 10 Best Practices for Building a Winning Self-Paced Training Program, tells you everything you need to know and understand in order to successfully incorporate self-paced learning into both onboarding and customer support.
📖 Download the eBook now, and start providing outstanding self-paced customer training experiences.