On-demand training platforms allow organizations to deliver flexible, highly personalized, deeply engaging learning experiences
On-demand training software is typically designed to support specific use cases and industries
Choosing the right solution means finding a mix between feature match, cost, and vendor support
Whether virtual or physical, instructor-led training happens on a set schedule. That’s sort of a necessity. You can’t expect an instructor to be available at all hours of the day.
While instructor-led training works well for employee training, it tends to be less suitable for customer onboarding. A company can easily require every staff member to participate in mandatory training such as health and safety or AML. It also doesn’t have that level of control over its customers. Training a key account’s staff may be a top priority for a software provider. However, that key account has its own priorities, and blocking out a two-hour window for a team of 50 sales executives and engineers may be a bridge too far.
That’s where on-demand training (or training on demand, if you prefer) has the edge. With on-demand learning, the participant has total control over when, where, and often how they engage. They learn at their own speed and on their own schedule. That’s why the other common name for this approach is self-paced learning.
Developing content for this training style differs slightly from traditional instructor-led learning. Self-paced training is more modular since employees generally slot their sessions between their daily tasks. That means each module should be largely self-contained.
Delivering that content, maximizing engagement, and maintaining oversight also requires robust on-demand training software.
Multi-portal white labelingFully customizable learning pathsBranded certificates
Customer onboarding
Quote-based per-user pricing
SC Training
Microlearning and gamificationInstant content localizationDrag-and-drop content authoring
Training and onboarding remote contractors
Monthly per-user pricing, free up to ten users
The 9 Best On Demand Training Tools In Depth
Below, you’ll find a more in-depth overview of our recommended on-demand training tools.
1. CloudShare
CloudShare has always been a leader in both on-demand and instructor-led training. The company’s virtual IT labs enable instructors to effortlessly create and clone any number of training environments. It gives employees and instructors alike the opportunity to directly experience their training, supported by advanced features like visual AI checks.
The solution is also completely cloud-agnostic. You can deploy a lab into any public cloud environment without coding. Perhaps most importantly of all, CloudShare is built for easy integration with the majority of LMS and customer relationship management (CRM) solutions.
2. TalentLMS
As a fully customizable, cloud-based learning management platform, TalentLMS makes employee onboarding and upskilling simpler than ever. Self-paced learning is just one of several modalities supported by the platform, which also offers gamification and social learning. There are two things, however, that really make this tool stand out from the crowd.
The first is its use of artificial intelligence. In addition to AI content generation and coaching, TalentLMS fully embraces adaptive learning. Instructors can create any number of dynamic, branching learning paths for participants.
There’s also the fact that TalentLMS is exceptionally customizable, with comprehensive white-labeling options that allow any business to make the solution their own.
TalentLMS is also exceptionally customizable, from white-labeled content to analytics widgets.
3. Litmos
Geared primarily toward companies with complex training needs, Litmos is a highly intuitive LMS supported by both AI and a massive online course library. Trusted by over 4,000 companies and 30 million users, it’s a powerful all-in-one solution that provides everything from analytics and content authoring to AI assessments and curation.
In addition to professional development and customer onboarding, Litmos is designed to support revenue enablement, compliance training, and training for volunteers at nonprofit organizations.
4. Cornerstone
Cornerstone markets itself as a complete AI-powered workforce agility platform that aims to close the growing workforce readiness gap by helping employees evolve with the changing technology landscape. On-demand learning is just one element of the Cornerstone offering. The modular ecosystem also includes solutions for human resources, talent management, recruitment, and content creation. In short, it’s a holistic solution designed to meet all your learning and development needs.
5. LearnWorlds
LearnWorlds is one of the lighter tools on this list, but don’t let that fool you. The platform’s human-centric approach to training makes it a perfect fit for on-demand learning. At the same time, its customizable, intuitive interface is easy for administrators and end users. LearnWorlds also supports over 4,000 integrations, allowing it to work seamlessly with just about any organization’s technology stack.
If you want to commercialize your on-demand training, the platform also lets you create and sell courses and memberships, supported by smart course discovery.
6. Absorb
Backed by incredibly powerful smart administration and AI-powered personalization, Absorb is the perfect choice for organizations with larger, more complex training initiatives. Its comprehensive feature set supports custom scheduling, reporting, and branding. In addition to offering a massive library of pre-made content and courses, Absorb has an impressive eLearning tool suite.
This on-demand training platform doesn’t only track what learners do when they’re actively engaged with a course. It also gives administrators a window into how people use its self-service portal, tracking search activity to provide invaluable data.
7. CYPHER
AI and on-demand learning make an incredible pair and CYPHER is arguably at the apex of that synergy. Leveraging Microsoft 365 Copilot, the platform helps businesses design competency-based product training that’s both personalized and engaging. CYPHER also offers everything from AI-driven analytics to adaptive assessments.
8. Skilljar
Skilljar is a cloud-based learning management system designed for external training initiatives. Designed to integrate readily with tools like Webex and Zoom, it allows organizations to easily build and deploy dynamic learning paths. Skilljar also provides training insights through its analytics capabilities, which includes comprehensive data on course performance.
9. SC Training
Formerly known as EdApp, SC Training is built with microlearning in mind, designed to quickly deliver courses to both desktops and mobile devices. Automated compliance remainders and dedicated learning portals make the platform especially valuable for retail environments. It also supports AI-driven content creation.
FAQs
How does customer training software differ from customer service training software?
Customer training software focuses on customer education, while customer service training software provides employees with the knowledge and skills to provide a better customer experience.
What are the main advantages of using web-based training software over traditional in-person programs?
Web-based training software offers several notable advantages over in-person programs, including accessibility, flexibility, and scalability. Online training also tends to be more cost-effective than in-person, with neither travel nor space requirements.
How can businesses measure the ROI of online customer training platforms?
Businesses can measure the ROI of their customer training platform by identifying which training outcomes most closely correlate with their business objectives, and mapping the associated metrics to how much they spent on the solution.
What features should companies prioritize when evaluating software for customer training?
When evaluating customer training tools, companies should prioritize:
Customizable learning paths
Ease of integration
Ease of deployment and configuration
Ease of use
Reporting and analytics functionality
Feature/use case fit
How do customer training tools integrate with CRM or LMS systems to improve learning outcomes?
By integrating with CRM and LMS systems, customer training tools eliminate data silos and allow companies to draw deeper insights about their customer education initiatives. Integration also makes it easier to contextualize those insights with broader business KPIs.
