Easily reproduce and share every customer scenario

Cloud-based customer support Cloud-based customer support Cloud-based customer support Cloud-based customer support Cloud-based customer support

Extensive library of templates

Troubleshoot common scenarios quickly with pre-built templates.


Advanced networking and nested VMs

Spin up a real-world environment the moment a customer calls no matter how complex the architecture is and no matter if the software version is new or legacy.


Instant provisioning

Let your team focus on solving problems, not installing and configuring software. Save environments for future use for even faster support times.


Snapshots and blueprints

Save and reuse product versions and customer environments, with the option to revert to their original state. Capture and share environments for effective global collaboration.


Policies and dashboards

Control costs by automatically suspending or deleting inactive environments. Make management easy by drilling into usage to get the stats you need fast.


Show me how

Virtual IT Support Solutions

Give your customers better answers to their problems more quickly with a wealth of tools to help your support team work collaboratively while boosting your department’s ROI.

Increase productivity
Control costs
Increase collaboration
Improve resolution Quality
Achieve faster ROI
  • Easy environment configuration means support engineers start resolving problems faster. Multiple technical teams can work on separate issues simultaneously.
  • Automated environment policies and auto-suspend features reduce costs, shutting down unused labs and removing unnecessary resources.
  • Blueprints let support engineers hand off issues to other locations or revert to development for true 24/7 support.
  • Identical copies of product versions and customer environments eliminate errors introduced by manual configurations.
  • Reusable preconfigured and custom templates spin up in seconds and save hours or days of resources with each support case.
  • " With CloudShare, we have scaled the business without having to give another thought to the platform we’re running on. "

    Kevin Streater - ForgeRock
    VP ForgeRock University
  • " Despite the ever-increasing scope of our training operations, I still don't need a separate manager for CloudShare. I think that speaks volumes for the way they work, as well as the functionality and scalability of their solution. "

    Robert Bleeker - Atlassian
    Education Manager
  • " CloudShare provides Check Point’s global pre-sales community with a cloud-based system to deliver engaging product demonstrations to our customers and partners. The system enables our sales engineers to demonstrate how the full set of Check Point’s Gen V technologies operate in multiple use cases – network, cloud, endpoint and mobile – with nothing more than a simple laptop and Internet connection. "

    Avi Rembaum - Check Point Software Technologies
    VP Security Solutions
  • " We started using CloudShare for our dev environments, and now we use them for our QA labs as well. We have all the resources we need – whenever we need them. "

    Amit Lohogaonkar - Alliance Life Sciences
    Lead Architect
  • " We spin up environments on CloudShare to perform regression and ongoing tests. With the API, we’ve been able to automate much of what we used to do manually. "

    Steve Rice - Smart Logic
    Senior Technical Consultant
  • " With CloudShare, we spin up ready-made templates in minutes. We are able to meet our customers’ needs more efficiently and we’ve cut our troubleshooting time by over 20%. "

    Avi Karnon - MuleSoft
    VP Global Support
  • " We can now confidently use an environment that stimulates a company with multiple sites, multiple separate networks at each site, and redundant internet connections. "

    Robert Lillywhite - Sophos
    Global Technical Enablement Manager
  • " The fact that students can access their environments during instructor-led training and on their own, has made for an effective learning experience for students and educators. "

    Shaundra Bruvall - InnoTech College
    Program Delivery Coordinator
  • " Given the global nature of Atlassian's customer base, our finite training resources and need for scalability, the decision to use a cloud-based virtual training lab solution was a no-brainer. "

    Robert Bleeker - Atlassian
    Education Manager
  • " We passionately believe that practical hands-on experience is vital to aiding understanding and retention of the material by learners. I would go as far as to say that the vast majority of learners taking technical training require practical hands-on activities to form a cler understanding of a topic. "

    Robert Lillywhite - Sophos
    Global Technical Enablement Manager
  • " CloudShare is a game changer when it comes to saving time and overhead costs for class setup. I have one central administrator account from which I can add users and take care of any issue, as well as get usage reports for any student. "

    Shaundra Bruvall - InnoTech College
    Program Delivery Coordinator
  • " As we continue to move more and more to the cloud, it’s partnering with innovative companies like CloudShare that will get us where we need to go. "

    Alan Boehme - Innovation P&G
    Global Chief Technology Officer and Vice President of Information Technology
Virtual IT support

Want to see the power of virtual IT training labs live?

Join us for a demo and learn how our growing community of professionals have taken their services to new heights with our award-winning virtual IT training labs.