Virtual IT Labs Glossary

Virtual IT Labs are an important component for a broad range of use cases, verticals, and markets. This glossary-posts will cover key terms related to virtual training, proofs-of-concept and demos, sales enablement, cybersecurity, learning management systems, customer education, and more.

Cyber Resilience

Did you know that worldwide cybercrime will result in over $6 trillion in damages by the year 2021? Victims of cybercrime range from large enterprises to small businesses, with the latter covering over half of the registered incidents according to Verizon’s 2018 Data Breach Report. Digital integrity is a top priority for any modern business,…

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Sales Engineering

Sales are the lifeblood of business. But finding ways to attract new customers is becoming increasingly difficult. The strategies that we’ve relied on for decades don’t always work in hyper-technological industries. Businesses operating in highly technical fields have a challenging dichotomy to deal with regarding sales. They sell sophisticated technologies to relatively general audiences. Translating…

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IT Training

IT training is a broad phrase that covers a variety of industries, technical information, and other aspects related to the internal processes that a business relies on to function. Technical IT training encompasses many skill sets. Knowing exactly what it means to your company will help you the next time you’re looking for training labs…

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Environment as a Service (EaaS)

The IT market has seen a high demand for testing services, which is why terms like “software as a service,” “platform as a service,” “infrastructure as a service,” and “testing as a service” are so popular in the industry. What these sandbox virtual environments have in common is their capitalization on the benefits of cloud…

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Cybersecurity Training

Cybersecurity training is something that all companies require. In recent years, large enterprises such as Yahoo!, Capital One, Target, and Equifax have all experienced major data breaches. With the amount of consumer and confidential data lost to cyber criminals every year, business executives are always worried that they will be the next target. An entire…

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Customer Education

Your organization spends several months or years developing a product or service. The internal team knows everything about its inner workings and how to get the most value out of it. But when your customers first use the product, how can you ensure they have the knowledge to maximize the benefit they receive? Proper customer…

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Web-Based Training

The market has referred to it by many names: e-learning, virtual training, internet-based learning (IBT), or distance learning. No matter how you’ve heard of it, web-based training (WBT) is a recognizable form of learning in the tech world. Web-based training is a form of online instruction that companies use to deliver on-demand training to internal…

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RevOps (Revenue Operations)

DEFINITION Revenue Operations (RevOps) is an approach that aligns operations across marketing, sales, and customer success along the full customer lifecycle to ensure all teams are kept accountable to the organization’s revenue and breaks the silos between these teams. This is done by ensuring the organization has agreement on metrics, lead process, and tech stack….

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Blended Learning Training

Everyone who’s been through school knows how classrooms work. You listen to the lectures, take notes, and complete exercises from home. This traditional model has been the standard in education for centuries. The introduction of computers and the internet has changed that trend. Online classes are becoming more and more popular with schools and businesses,…

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Blended Learning

The demand for education extends beyond high school and college. Businesses always need a way to put new employees, business partners, and clients up to speed with industry developments. Adult education is a focal point for many managers. You’ve probably heard the term “blended learning” before. It’s a modern approach to professional training and development…

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Sales Demo

When you have multiple employees working at your company, coordinating their work can prove to be a challenge. How do you ensure your sales team can communicate with your engineers on product features and improvements? How do you focus your projects toward the consumers’ needs and generate conversions effectively? In order to drive sales, one…

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