Virtual IT Labs Glossary

Customer onboarding goes beyond just product demos. It encompasses all the tactics, strategies, and programs you have to guide users towards finding value in your products and services and encouraging purchases. It’s so vital to customer retention and conversion rates that businesses constantly look for ways to improve its effectiveness. 9 out of 10 customers…

Once your advertising efforts have brought customers to your door, the next crucial step is to show them that your products and services are the right choices compared to what the competition offers. The sales process isn’t over, even after customers become interested in your brand. Have you ever heard the phrase “show, not tell”?…

A software testing environment allows developers and quality assurance teams to evaluate new or updated software in configured environments that test specific application components. Testing environments are similar but different from staging environments. However, both are considered under the umbrella of environment testing. Developers identify issues or vulnerabilities during environment testing before deployment to the…

Digital transformation has spread throughout nearly every industry as the world embraces modern technology to streamline processes, reduce costs, and provide advanced capabilities. A significant element of digital transformation for many businesses is migrating internal and external services to the cloud. However, embracing cloud computing to either supplement or replace conventional systems is no small…

Sales enablement in a nutshell is providing your sales and marketing teams with the resources and tools needed to do their jobs more effectively. It provides useful information in the form of case studies, research documents, and guides to help agents reach new audiences and close the deal. Every business, whether it sells to individual…

What is virtual sales training? Virtual sales training is specific product training for customers of a software company that takes place virtually. It means that customers can be trained to use a product/platform/piece of software properly, in a way that helps them get the most out of it quickly and adds more value to their…

Educating employees in every department and level about how to prevent cyber attacks is essential. Cyber security is no longer the exclusive domain of IT and the security department but the entire company. Cyber resilience training aims to impart practical knowledge and prevention skills that employees and managers use to ensure security in their jobs….

Making a sale is a multi-step process for many businesses, especially those offering high-value products or services. Sales discovery is an early step in the buyer’s journey and typically the first step in which a lead and sales person connect. Salespeople need to understand why a prospect is interested in your product or service. This…

If you’re a business leader and you want to improve your market position and build a stronger, more resilient company, then it’s time to get serious about your product experience. In this post, we’ll explore what PX is and how it can help boost sales and engagement—and get people talking about your brand! What is…

Product-led growth describes a business strategy that puts a company’s product (usually software) at the heart of their overall customer experience. The product becomes the focal point of every interaction between the business and its customers, which in turn leads to more sales and revenue. What is a Product-Led Growth Strategy? The product-led strategy is…

Training employees is an integral part of a company’s success and growth strategy—however, many companies find that training can be more difficult (and expensive) than hiring. With advancing technologies and increasing prevalence of remote workers, a new way of training employees has emerged that can save time and money—remote employee training. What is Remote Employee…

Software always needs testing before you can deploy it for official use — that’s a given. Sandboxes, and specifically virtual machines, are often used to test out new programs in a safe, isolated environment away from critical servers and resources. What Is a Sandbox Virtual Machine? A sandbox is a virtual machine used to run…

When it comes to selling online software, it can be challenging for customers to visualize how your product will solve their problems and make their life easier. Interactive product demonstrations are becoming increasingly popular as new products emerge and existing products adapt to stay ahead of their competition. By creating an engaging, applicable-to-them experience, potential…

Convincing someone to buy something from you is all about building trust first. And trust requires time and effort to establish. The SaaS sales funnel encompasses all the steps and strategies businesses use to make themselves known in the market and encourage interested people to become paying customers in the long term. Even though converting…

The way companies manage their current customers is crucial for growing their business. As 54% of consumers say that they now have higher expectations for customer service than they did a year ago, it’s never been a more important retention strategy. It costs around 6-7 times more to acquire a new customer than it does…

It’s important to provide exceptional experiences at every point of the customer journey. Onboarding is a crucial part of this. This is particularly the case for software companies where guidance and training are required to get the most value from your product. Using the right customer onboarding platform can take the customer onboarding process to…

Customer training is the process of educating your customers on how to use your product or services, so that they receive the full benefits of their investment. To do this most successfully, many organizations rely on customer training software. What is customer training software? Customer training software is any platform that enables technology companies to…

What is a corporate training platform? A corporate training platform is the software used to train employees at an organization, offering activities, learning paths, and often hands-on virtual training. Why is it important? A corporate training platform is a vital investment for organizations that want to improve productivity and employee retention. A LinkedIn report found…

A sales enablement platform is a collection of sales technology and tools, all geared toward shortening the sales cycle and improving win rates. Sales professionals have a harder time selling these days. Customers, especially in uncertain times, are more frugal, and their buying decisions – impacted by greater choice, for example – are increasingly complex…

Hybrid learning is an approach to teaching that uses a combination of remote learning elements and classroom learning to teach both remote and in-person students simultaneously. This method helped schools continue teaching during the pandemic, but it could also help you to deliver a stronger customer education strategy. By harnessing the powers of the digital…